Contact
Ask us anything about the platform.
Connectivity, signal streams, replication settings, fees or onboarding — send us the question and we will answer it directly.
Send a message
Fields marked with an asterisk are required. We aim to reply within one business day.
Prefer email?
Write to support@gaindroid.ai. Support is available for platform, connectivity and configuration questions.
- Platform access and account setup
- MT4 and MT5 connectivity requirements
- Signal stream and replication configuration
- Fees, billing and the platform fee
What support cannot help with
Support answers questions about how the platform works. It does not tell you whether to trade, how much to allocate, what leverage to use, or whether any signal stream is appropriate for your circumstances.
Gaindroid is not an authorised Financial Services Provider. If you need advice about your own financial position, please consult an appropriately authorised financial services provider. Read our regulatory position.
Chat assistant scope
The assistant on this site answers general platform and website questions only, using content written for it. It is not a financial adviser, cannot assess your circumstances and cannot give personal recommendations. If you need a person, email support@gaindroid.ai.
Response time
Email and form enquiries are answered in the order received, with a target of one business day.
Keep your credentials private
Gaindroid will never ask you for your broker password, and you should never send it to us by email or chat.
Existing clients
If you already use the platform, support is also available from inside your account.